Support
Need a hand? Our team is here to help with anything about your Matched account — savings, the 1% match, Unit Match, withdrawals, or your bank connection.
Email support@usematched.com and we’ll get back to you, typically within one business day. Please include the email address on your Matched account so we can find you quickly.
Matched is a savings product, not a sportsbook. When you place a bet, Matched deposits the same amount into your savings account and adds 1% on top — win or lose. Your balance is yours and can be withdrawn at any time without penalty.
Open the app, go to your wallet, and choose Withdraw. Transfers go back to your linked bank account. There is no penalty and no minimum holding period — your balance is available whenever you want it.
The 1% match is a promotional bonus paid on qualifying deposits made to your Matched wallet. Bonuses are not interest and depend on meeting eligibility requirements. See the Terms & Conditions for full details.
Unit Match is a promotional bonus paid weekly on qualifying account balances when you stay within your pre-set sportsbook budget (your unit). Rewards are not interest and depend on meeting eligibility requirements. See the Terms & Conditions for details.
Layup, Inc. is a financial technology company, not a bank. Your beneficial funds may be held at nbkc bank, Member FDIC, in an omnibus custodial account and are eligible for FDIC insurance up to $250,000 per depositor once funds arrive at a network bank. See the notices in the footer for full details.
Email us at support@usematched.com and we’ll help you close your account. To request deletion of your personal data, see our Privacy Policy.
Review our Terms & Conditions and Privacy Policy for full details on how Matched works and how we handle your information.